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TiVo support is teh suxx0rz - Virtual Sacrifice Log
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kingfox
kingfox
TiVo support is teh suxx0rz
And this marks my 10th or so time calling TiVo support. Possibly closer to 15th. Every time I've been dragged from the phone before getting someone, either by jenniever, petemagyar needing to make a call, or something else. Got home at 8:30, hopped on hold around 8:50 near the tail end of How I Met Your Mother (gotta watch it live, after all), and I'm still listening to loud classical muzak. I've waited a few times for 60-90 minutes, and this time I'm staying on until they hang up on me or take me off hold. Hopefully I'll be pulled from Mongolia's development soon before I've written my paper, done my homework, and find myself reduced to beating Pokémon Mystery Dungeon or falling asleep to muzak. Dammit.


EDIT: And now, after being on hold for close to two hours? A brief conversation with a representitive who let me know that there's shit I can do without spending more money than a new dual tuner box would cost. So, looks like I'm buying a new TiVo.

Current Location: Hoboken, NJ
Feeling: frustrated frustrated
Listening to: Anthony Bourdain on the TV and muzak in my ear

Chorus of 7 demons || Preach it
Comments
zonereyrie From: zonereyrie Date: September 26th, 2006 02:54 am (UTC) (Hard link)
Hi, I run tivolovers - if you're having a problem, maybe we can help resolve it.
kingfox From: kingfox Date: September 26th, 2006 03:13 am (UTC) (Hard link)
Heh, when I saw your username from the comment notification email, I knew it was responding to this. Damn, you're fast, I'm impressed.

I'm a huge fan of tivolovers and the wonderful information you've been providing in that forum, which I first found through your comments in jwz.

Honestly, I think it's just a 21 month old TiVo that's going to need replaced that's served me well until now. I've tried different cables, different televisions, different output methods (to make sure it's not one specific jack from the TiVo), but I get nothing but a monochrome dark flickering image on menus or programming. Standby used to fix it, then unplugging the device for a bit fixed it, but it's gotten worse.

Luckily, I can TiVo2Go everything I've got saved on there, I'll just need to rebuild my season passes. Also, this gives me a chance to get one of the new dual tuner boxes so my coworkers with DirectTV can stop rubbing that advantage in my face. I don't think I'm ready for the Series 3 yet, but another coworker's getting one soon and I'm excited to see how he likes it.

But honestly, thanks for the offer, and thanks for running tivolovers. It's a great community.
zonereyrie From: zonereyrie Date: September 26th, 2006 03:31 am (UTC) (Hard link)
Ah, that sounds like something is failing in the output chain. Not something easily fixed by an end user. If you don't have lifetime on the box, it is probably easier to switch to an S2DT.

The S3 is very, very nice - but you probably saw my review. :-)

Glad you like the community, I try to make it useful.
crimson117 From: crimson117 Date: September 26th, 2006 02:50 pm (UTC) (Hard link)
kf, maybe if you're so unhappy with tivo's service, you should choose an alternative time-shifting device? Instead of paying for a new tivo, you could build yourself a nice media center PC?
kingfox From: kingfox Date: September 26th, 2006 03:17 pm (UTC) (Hard link)
I'm just not happy with their phone service. Everything else has been great.

Also, the cost and interface of TiVo kicks the ass of a media center PC in my book. I've played with some of the open source solutions, and they're pretty slick, but TiVo's features make me all woozy inside.
crimson117 From: crimson117 Date: September 26th, 2006 03:31 pm (UTC) (Hard link)
Ever try Beyond TV? I like it a lot. I've never used Tivo, but from people who's used both they say the interfaces are comparable.

You can also add more and more tuners to a media center PC, play non-tivo'd video files, play/rip DVD's, music, etc.

Also, it's nice to have no monthly subscription to worry about. :)

Tivo is obviously a bit more turn-key, but you pay for it, and are limited in some aspects.
vitaman From: vitaman Date: October 4th, 2006 03:32 pm (UTC) (Hard link)
I have actually tried BeyondTV, and while it did have a decent user interface, it would crash often. I found it a bit underwhelming. I eventually just went with the DVR service provided by my cable company, Cablevision. It's not as good as Tivo but I've been really happy with it. It's only $10/mo. Other cable companies probably offer something similar.
Chorus of 7 demons || Preach it